Terms and conditions
Shipping & delivery
The majority of orders are packed and dispatched within 48 hours of placement. It is important to note that orders are dispatched on a Monday and Thursday by DPD Local. We aim for next day delivery given orders are placed before 11am on Mondays and Thursdays. Tracking information will be provided by email or SMS by DPD Local. Shipping cost from £4.75 per order.
Privacy & security
Our web server makes a record of your visit and logs the following information for statistical purposes: the user’s server address; the user’s top level domain name (eg. .com, .gov, .au, .uk etc.); the date and time of the visit to the site; the pages accessed; the documents downloaded; the referring site; and the type of browser used. No attempt will be made to identify users or their browsing activities, except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant to inspect the web server’s logs.
Returns & replacements
The best way is to email us at: info@swedencare.co.uk as soon as possible and we will cancel it. You must remember that in most cases, orders are dispatched the next business day. Orders that have been dispatched cannot be cancelled and will have to be posted back at the expense of the customer. As long as the packaging is in original condition, a full refund minus postage will be provided.
Ordering
Our prime objective is to ensure the safety of the customer with regards to the safe use of products. Our staff reserve the right to refuse any orders it may deem to not fit this criteria, or of a nature that may be unsafe in its volumes or capacity for misuse. Detailed instructions about the appropriate use of all products is available online. Swedencare UK Ltd cannot be held responsible for inappropriate use or misuse of the products supplied. Swedencare UK Ltd also reserve the right to protect their staff from telephone or written abuse. If the contact is deemed inappropriate, staff have the right to terminate the contact. If you are a winner in our online or social media competitions, staff will attempt contact. If no contact is established after a significant period, we reserve the right to withdraw the offer and contact the next in line.
Payment
Our payment gateway is designed so that your credit card details are never entered into our site, they are processed at PayPal, which uses the latest encryption methods to ensure security of payment. We do not see your credit card details when ordering online, as all transactions are performed by PayPal. We do not store any credit card details, so additions to orders that are already placed will require you to place a new, separate order.